Terms & Conditions

1.Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bull99 ("bull99", "the Company", "we", "us", "our"), governing your access to and use of the bull99 website located at https://bull99.asia and all associated services, games, features, and content (collectively, the "Platform").

By accessing the Platform, creating an account, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

2.Eligibility

To register and use the bull99 Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. This is a hard requirement with no exceptions. We strictly enforce this through mandatory KYC identity verification.
• You are a natural person with full legal capacity to enter into binding agreements under the laws of your jurisdiction.
• You are not a resident of, or accessing bull99 from, any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You are not an employee, director, officer, or agent of bull99, its affiliates, software providers, or any gaming regulator with oversight of the Platform.
• You are acting on your own behalf and not as an agent, trustee, or nominee for any third party.

3.Account Registration & KYC

3.1 Registration

You may register one (1) account on the bull99 Platform. Multiple accounts per person are strictly prohibited. If bull99 identifies duplicate accounts linked to the same individual through shared identity documents, payment methods, IP address, device fingerprint, or any other indicator, all accounts beyond the first may be suspended and balances forfeited.

When registering, you must provide accurate, current, and complete information. You are obligated to update your account details promptly if any information changes. bull99 shall not be liable for any loss arising from inaccurate or outdated account information.

3.2 Know Your Customer (KYC) Verification

bull99 is required under the terms of its international gaming licence to verify the identity of all players prior to processing any withdrawal. KYC verification requires you to submit:

• A clear copy of a valid government-issued identity document (Malaysian MyKad or passport);
• Proof of address (if requested), such as a utility bill or bank statement issued within the last three months; and
• Proof of payment method ownership where the withdrawal amount warrants additional verification.

bull99 reserves the right to request additional documentation at any time and to delay or withhold withdrawals until satisfactory KYC documentation is received. Accounts that fail KYC verification may be suspended.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. bull99 will not be liable for any loss resulting from unauthorised access to your account caused by your failure to keep credentials secure. You must notify bull99 immediately via Live Chat if you suspect unauthorised access to your account.

4.Deposits & Withdrawals

4.1 Deposits

bull99 accepts deposits in Malaysian Ringgit (MYR) via approved payment channels including Touch n Go eWallet, Boost, FPX, Maybank, CIMB, and Public Bank. The minimum deposit amount is RM 30 unless otherwise stated on the relevant deposit page. Deposits are credited to your bull99 account balance immediately upon confirmation from the payment provider.

bull99 does not accept deposits from third-party payment sources. Funds must originate from a payment account registered in your own name. Deposits made from unverified or third-party accounts may be reversed and the associated account suspended.

4.2 Withdrawals

Withdrawals are processed to the same payment method used for the most recent qualifying deposit wherever technically possible. The minimum withdrawal amount is RM 50. bull99 targets processing of standard withdrawal requests on the same business day they are submitted, subject to KYC clearance, security checks, and applicable bonus wagering requirements being met.

bull99 reserves the right to perform enhanced due diligence checks prior to processing withdrawal requests exceeding certain thresholds, as required under our licence conditions and anti-money-laundering obligations. bull99 shall not be liable for delays in withdrawal processing caused by third-party payment providers.

4.3 Currency

All accounts are operated in MYR. No currency conversion is applied to transactions made through Malaysian payment channels. Players depositing via international payment methods assume responsibility for any conversion fees applied by their payment provider.

5.Bonuses & Promotions

bull99 offers a range of bonuses and promotions, including but not limited to welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms disclosed at the time of activation. General conditions that apply to all bull99 bonuses include:

• Wagering Requirements: Bonus funds must be wagered a specified number of times before they or any associated winnings become eligible for withdrawal. The applicable wagering multiplier is stated on each promotion's dedicated terms page.
• Game Restrictions: Certain games may contribute differently to wagering requirements or may be excluded entirely. Live dealer games, table games, and certain high-RTP slot titles may carry reduced contribution percentages.
• Expiry: All bonuses have an expiry date from the time of activation. Bonus funds not wagered within the expiry window are automatically removed from your account.
• Maximum Withdrawal: Some bonuses impose a cap on the maximum winnings that may be withdrawn, regardless of the actual balance generated from bonus play.
• One Bonus at a Time: Only one bonus may be active in your account at any given time unless otherwise stated.
• Minimum Odds (Sportsbook): Sportsbook bonus wagering may only apply to bets placed at minimum odds specified in the promotion terms.

6.Game Rules & Fair Play

All games available on the bull99 Platform are supplied by licensed third-party software providers. Each game operates according to the specific rules of that game as determined by its provider. Players are responsible for familiarising themselves with game rules before wagering.

Random Number Generator (RNG) games are subject to independent testing by accredited testing laboratories to verify the accuracy of published Return to Player (RTP) percentages and the statistical fairness of outcomes. bull99 does not adjust, override, or interfere with game outcomes in any manner.

In the event of a technical malfunction that affects a game session — including connectivity issues, software errors, or power outages on the player's side — bull99 shall not be liable for any resulting loss. Game rounds interrupted by a verifiable platform-side malfunction will be resolved in accordance with the applicable provider's malfunction policy, which may include voiding the relevant bet and returning the staked amount.

7.Prohibited Conduct

The following conduct is strictly prohibited on the bull99 Platform and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering an account if you are under 21 years of age;
• Providing false, inaccurate, or misleading information during registration or KYC;
• Operating multiple accounts or colluding with other players to manipulate game outcomes;
• Using automated software, bots, or scripts to interact with the Platform;
• Engaging in any form of money laundering, fraud, or exploitation of payment systems;
• Exploiting software bugs, errors, or loopholes for financial gain;
• Using VPNs, proxies, or other tools to circumvent geographic restrictions;
• Engaging in any activity that disrupts, damages, or impairs the Platform's functionality.

8.Intellectual Property

All content on the bull99 Platform, including but not limited to trademarks, logos, game graphics, software, user interface design, text, and promotional materials, is the exclusive property of bull99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment. You may not reproduce, modify, distribute, transmit, display, or create derivative works from any Platform content without the prior written consent of bull99.

9.Privacy & Data

bull99 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the data practices described in the Privacy Policy. bull99 implements industry-standard security measures including 256-bit SSL encryption to protect the transmission of personal and financial data.

10.Responsible Gaming

bull99 is committed to providing a safe gambling environment. We provide a range of responsible gaming tools accessible to all registered players, including deposit limits, loss caps, session time reminders, temporary cooling-off periods, and permanent self-exclusion. These tools are available from the Account Settings section of your bull99 account.

Self-exclusion requests are processed immediately and cannot be reversed for a minimum cooling-off period. Players who have self-excluded must not attempt to circumvent the exclusion by creating new accounts. Any account created in breach of a self-exclusion will be closed and any balance returned to the registered payment method.

11.Limitation of Liability

To the maximum extent permitted by applicable law, bull99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

bull99's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited into your account in the thirty (30) days immediately preceding the event giving rise to the claim.

bull99 does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. You access the Platform at your own risk.

12.Suspension & Termination

bull99 reserves the right, at its sole discretion and without prior notice, to suspend or permanently close any account where:

• The account holder has breached any provision of these Terms;
• bull99 has reasonable grounds to suspect fraudulent activity, money laundering, or unauthorised account access;
• The account holder has failed to comply with KYC requirements within a reasonable period;
• The account holder is found to be under 21 years of age; or
• Continued operation of the account poses a regulatory, legal, or reputational risk to bull99.

Upon account closure for breach of Terms, bull99 reserves the right to withhold any balance pending investigation. Where no breach is established, any verified balance will be returned to the account holder's registered payment method.

You may close your bull99 account at any time by contacting Live Chat support. Closure does not discharge any outstanding obligations you owe to bull99, including unsatisfied wagering requirements on claimed bonuses.

13.Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which bull99 holds its gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through bull99's internal dispute resolution process shall be referred to the independent dispute resolution body designated by our gaming authority.

To initiate a dispute, you must first contact bull99 Live Chat and allow up to fourteen (14) calendar days for an internal resolution. If the matter remains unresolved, you may escalate to the gaming authority's designated dispute resolution channel.

14.Amendments

bull99 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or an in-platform notification at least seven (7) days before the changes take effect, except where immediate changes are required to comply with legal or regulatory obligations. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may close your account.

15.Contact

If you have any questions about these Terms, please contact the bull99 support team via Live Chat, which is available 24/7 on the Platform. You may also reach us by email at [email protected] (plain text — not a clickable link).

bull99 aims to respond to all written enquiries within two (2) business days.